Faq

Shirts / Design

 Do you do custom shirts?

Yes. We do custom shirts and logos. Just email us at: design@saltysmokeeater.com and we can come up with something for you.

Do you print your own shirts?

We do not at this time. But we do connect with the best printers in the nation, to get the right product out.

What made you start this?

The history of the fire service has always been filled with pride. Since being on the Department I have seen that first hand. Its a way to show the world a part of our history and ways in the firehouse.

The website doesn't have my size when I place my order, what does that mean?

If a certain size is not shown in the drop down menu for a particular design, it means that particular size is sold out . 

Shipping

How long will it take for my shirt to arrive?

All shirts will ship USPS and will usually take 5-10 business days to arrive. We both work on the same shift, so there could be a delay of up to 24 hours until we can get your shirts out to you. Upon receipt of your order, you will receive a confirmation e-mail, then you will receive a second e-mail with a tracking number once your package ships. 

Do you ship internationally?

International shipping is available.  We charge a standard $20 flat rate to ship.  If you would like a tracking number with your order, please contact us as we will have to make special arrangements to ship with a tracking number. 

Payment

What type of payments do you take?

We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover.

How secure is the store?

Our store uses Major Credit Cards for payments, and they all automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Refunds and Exchanges

If I'm not satisfied with my purchase how do I get a refund?

If you are not satisfied for any reason with your purchase, you can mail back your unworn item to us within 30 days of the delivery date and we will refund you the purchase amount minus shipping. You can mail it to:

    Salty SmokeEater Return Dept

5032 W. Agatite Ave.

Chicago, IL 60630

Returns will only be accepted if the item is in 'new condition' and has not been washed or worn. Please include the reason for your return along with your returned item.

 I accidentally ordered the wrong item, can I exchange it?

Yes,our goal is 100% customer satisfaction. Simply return the unworn item within 30 days.  Include a copy of your invoice and a note describing the size you'd like to exchange for and we'll ship it back to you for free.  

What if there is a defect in the product?

If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. We will generate a return label for you and send you a replacement.  Please contact us at contact@saltysmokeeater.com to advise us of your return or any other questions.